Here are sample job postings for Shared Services & Outsourcing roles:
Senior Manager: Global Business Services Outsourcing & Shared Services / Finance & Enterprise Performance
Achieve the next level of Performance! Leading businesses are now using Global Business Services (GBS) to create alignment among their business units. Instead of operating numerous shared service centers and managing outsourcing vendors separately, organizations can integrate governance, locations, and business practices across the enterprise to achieve transformative performance improvements. In this way, GBS serves as a single enterprise organization or network that can drive collaboration and sharing to improve delivery efficiency, effectiveness, and business outcomes.
Work you’ll do
You along with dynamic colleagues will help organizations create a single enterprise organization or network of Shared Services and Outsourcing relationships. As a Senior Manager, you are expected to contribute to the firm’s growth and development in a variety of ways. You will be responsible for engagement management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk.
Senior Managers manage day to day interaction with executive clients and sponsors. You will be expected to participate in Business Development, develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies. Senior Managers must contribute to Practice Development & Eminence: Develop practical solutions and methodologies; develop “thoughtware” and “point- of-view” documents; participate in public speaking events; get published in industry periodicals. We invest in our people, as a Senior Manager you will be responsible for people development, performing the role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
The team
Finance & Enterprise Performance
Our Finance & Enterprise Performance team works as a trusted advisor to CFOs, COOs, CIOs, and key executives. We advise, implement and deliver as-a-service solutions, helping our clients develop strategies and capabilities to support enterprise-wide decision-making, improve finance operations, and create impact within their organization.
Senior Manager Qualifications- GBS
Required:
- A minimum of 10+ years consulting and/or industry experience is required
- Must have subject matter expertise and project experiences in Shared Services, Outsourcing and/or Offshoring industry, or multiple back-office functional optimization
- Shared Services Feasibility Assessments, Implementations, and Optimization
- Ability to analyze and apply outsourcing trends
- Practical experience with the full lifecycle of functional optimization, BPO and/or shared services programs
- Core vs. Non-Core Assessments
- Understanding of vendor landscape
- Ability to interact at all levels of the client organization
- Business Development and Delivery experience
- Bachelor’s Degree
- Ability to travel 80-100%
Preferred:
- RPA experience
- Ability to work independently, manage small engagements or parts of large engagements
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Willingness to mentor junior staff
- An advanced degree is preferred
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
Manager, Shared Services Transformation
The Shared Services Transformation team looks to define and implement strategic solutions across end-to-end process areas that cross Global Shared Services. The scope of work spreads across various areas within the Global Shared Services team, including but not limited to Procurement, Sourcing, Supply Chain, Accounts Payable, T&E, Billing, and Payroll. The team works closely with business stakeholders across Procurement, Development, Community, Treasury, and Technology to define strategic operating model and technology solutions suited for the future state of the organization.
What you’ll do
- Collaborate with the Director of Transformation & Controls to develop global operations strategies that align with WeWork’s priorities and develop recommendations to drive decision-making
- Identify process improvement opportunities across end-to-end Shared Services processes, and lead process and technology driven transformation and improvement across specific projects.
- Identify and evaluate process pain points including root cause analysis and impact assessments
- Develop business cases to substantiate the implementation of solutions and deliver sustainable solutions to accommodate rapid growth and expansion.
- Work effectively and partner with other leaders across the entire WeWork portfolio to implement improved processes and pursue strategic objectives
- Supervise and mentor a lean, dedicated team of 1-2 professionals, and champion a culture of creativity, collaboration, diversity and innovation
Qualifications
- Undergraduate degree from a top tier university with a major in finance, economics, statistics; MBA preferred
5 or more years of work experience in Strategy & Operational Efficiency Consulting (Procurement or Supply Chain Consulting experience a plus) - Experience with leading cross-functional stakeholders across levels without direct reporting line for successful design and execution. Communication Skills
- Excellent communication and facilitation skills (oral, written and listening).
Ability to understand, organize and communicate complex information in an easily understandable format tailored to a variety of audiences. Reasoning Ability - Ability to independently lead and drive to results with minimal direction.
Executes following a “Teams Win” philosophy, fostering a positive, collaborative environment. Other Skills - High-energy, passionate, and proven track record of developing and implementing strategies.
Knowledge and interest in customer experience, technology, and innovation.
HR Consulting- Strategy, Shared Services & Employee Experience Manager
Are you passionate about delivering goals to your client that go above and beyond their expectations? Does the opportunity to work with the world’s leading businesses excite you? Our HR Strategy and Excellence team is thrilled to render results that help our clients transform their HR practices in ways that lead to significant savings, a leading edge on competition, and greater efficiency.
Work you’ll do
As an HR Strategy & Excellence Manager, you will use your knowledge of and experience with HR strategy, capability, and service delivery to optimize business results and customer experience by:
- Maintaining a hands-on role to ensure deadlines are met and key deliverables are accurate
- Leading your team to deliver superior results for your client
- Managing all aspects of the project, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
- Building your reputation within the firm and in the market for the strong HR Strategy/Capability knowledge you possess
- Forging strong relationships with both the clients and project teams that will contribute to your growth and development
The HR Transformation team
At Deloitte Consulting LLP, helping our clients exploit new technologies like employee engagement tools, advanced workforce planning and analytics we empower HR to better support the business and create value. HR organizations now reduce costs and improve operating effectiveness through process improvements, shared services, outsourcing and employee self-service, but that’s only part of the story, we also help them to drive the value this delivers and help the business achieve its strategic objectives in performance and growth. Learn more about our HR Transformation practice.
HR Strategy & Excellence
New technologies, platforms, processes and systems are meaningless without the capability to leverage them to the fullest. We are often amazed at how much investment is put into new solutions as compared with the time taken to upskill the HR organization itself. After all, it’s the HR professionals who are truly impacting and delivering the customer experience. Working with Deloitte enables you to focus on building the culture and capabilities you need to deliver for the future so that they don’t get stale in the context of today’s ever-evolving business demands.
Qualifications
Required:
- Minimum six (6) years of relevant experience, with at least one (1) year of external consulting experience
- Demonstrated knowledge of HR functions & processes, with experience in one or more of the following areas: HR Strategy, HR Employee Experience, HR Operating Models, HR Mergers & Acquisition (M&A), HR Outsourcing Advisory, and HR Technology
- Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits’ end-to-end.
- Experience leading current/future state road mapping, requirements gathering workshops, running labs, and/or facilitating meetings
- Experience leading vendor selection including RFPs, RFIs, scoring and evaluating products and services
- Completed Bachelors’ degree
- Ability to travel 80 of the time (Monday – Thursday)
Preferred
- 7-10 years of experience (Big 4 Consulting preferred)
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Experience mentoring, training and developing junior members of the team; experience in employee performance reviews
- Experience in project planning, budget oversight and staffing of project teams including time management
- Advanced degree in related specialization area
- Demonstrated interest in a profession in Human Resources through professional organizations, coursework, certifications, conference attendance, etc.
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word, MS Excel)
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
Senior Associate, Shared Services & Outsourcing
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking a Senior Associate in Shared Services & Outsourcing for our Management Consulting practice.
Responsibilities:
- Advise KPMG clients through the global shared services and business process outsourcing (BPO) planning, deployment and management lifecycle
- Establish and standardize internal advisory tools and delivery frameworks
- Guide clients on alternative shared services delivery models including captive centers, joint ventures, spin-offs, and hybrid sourcing relationships
Qualifications:
- A minimum of three years of outsourcing or advisory experience and/or specific functional domain experience in finance and accounting
- Bachelor’s degree in an appropriate field from an accredited college/university
- Experience in business process reengineering, BPO, financial analysis, or data analysis
- Demonstrated experience leading client and internal organizations through complex transformation analysis and implementation
- Excellent verbal and written communication skills
- Travel may be up to 80-100%
- Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future