Managing Director, Fraud Prevention Executive, Commercial Banking Group

The CB Client Fraud Prevention Executive resides within the Chief Administrative Office (CAO) reporting directly to CB Chief Administrative Officer. This individual should be highly skilled in cyber security and client fraud prevention techniques and is responsible for managing and driving the Commercial Bank Client Fraud Prevention program – the scope includes check fraud, wire fraud (incl. Cyber wire fraud) and credit card fraud.

We are looking for someone to be a true champion against Client Fraud in the CB, with the ability to be a proactive champion for our clients. This individual should possess strong leadership and partnership skills to help build a team to help us combat the ever-growing Fraud impacts.

The candidate must partner with business, technology, cross LOB’s and other FI’s to propose and implement new solutions and controls in payment and service processing to mitigate client fraud.

This individual is responsible for client education and communication strategy regarding fraud awareness and prevention including leading forum and calls on fraud prevention. The individual must have the skills and gravitas to communicate with C-suite level clients and executive level management.

Payables / Cyber security / Fraud Prevention expertise is essential.

Responsibilities:

Set the strategy, direction and tone for a robust, executable Client Fraud Prevention program
Recommend and build a Fraud Prevention Team, utilizing existing resources in Service, and Control Management, and evaluating supplemental talent required to meet overall accountabilities.
Handle strategic partnering and be able to influence key stakeholders within the bank and with our clients
Identify and execute initiatives to address client fraud risks (existing as well as new schemes and threats as they emerge)
Identify best practices for fraud prevention – understand what other JPMC LOB’s and external organizations are doing to address client fraud risk and implement for the CB where appropriate
Work closely with clients, CSP’s and Bankers to understand risks and opportunities to address fraud risk
Evaluate the existing Client Fraud Prevention program and suggest improvements and new ideas to reduce client fraud and execute to delivery
Respond to fraud trends as they are identified/evolve to ensure clients, client facing teams and management are aware and appropriate actions are taken and root causes are identified and addressed
Manage forum with service, product, legal and other partners to provide channel for identification/escalation and discussion of emerging issues and trends
Establish partnerships with x-LOB (CCB and CIB) fraud related product and process owners, e.g., fraud claiming processing, transaction screening, disbursement products, to ensure CB requirements are met
Partner with CB Technology and Communications to present to clients / potential clients on Client Fraud Protection processes / products
Work with product owners to identify opportunities for product enhancements to fight fraud
Present to CB Senior management and ad hoc forums on loss and risk exposure trends, and opportunities to address/improve bank response
Review / Assess all client facing communications including marketing materials, awareness emails/brochures, job aids and procedures, online alerts and training to ensure content is reflective current fraud trends and bank recommendations/best practices and allow relationship and cost center owners to identify and remediate fraud risk in their portfolios/clients
Create, publish and/or ensure client level reporting on fraud losses, fraud product usage, fraud risk exposure
Partner with Business SME’s to drive and educate on the Client Fraud Agenda / Program
Reconcile and evaluate Client Fraud events to ensure that the response / process was appropriate and in line with procedures
Create and provide fraud training as needed including influencing and working through partnership on-site with clients to deliver fraud education, awareness and training
Maintain Fraud program intranet site and content
Serve as voice of CB in firmwide forum on client fraud issues and trends
Oversight and central coordination / escalation point for Client Fraud within CB;
Highly regarded executive with extensive background in cyber security and fraud prevention in financial services. Expert in fraud trends, cross industry prevention forums, and ability to spot and prevent potential new schemes.

Self-motivated and confident decision-maker with demonstrated leadership skills, with the ability to challenge and influence change where necessary
Very high level of professionalism and sense of urgency
Financial Services experience with an emphasis on payments/deposit products and platforms, fraud prevention platforms, risk, control, and regulatory; Deep knowledge of Cyber security is preferred. Commercial Banking line of business experience is desired.
This position will interact with all levels of management and bank employees as well as clients. Candidate must be an effective communicator possessing both excellent written and verbal communication skills.
Excellent organizational, project management, time management and multi-tasking skills – ability to remain flexible and productive through shifting priorities and deadlines
Strong analytical and creative thinking skills, and attention to detail
Demonstrated ability to manage expectations, achieve deadlines and deliver quality results and meet tight deadlines within a team environment
Proven ability to build strong partnerships with key stakeholders, and collaborate with business and functional experts to provide guidance and to recognize risks, control gaps and design enhancements
Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues
Support a teamwork/team spirit environment and present a professional attitude/image within department and in all company interactions
Strong computer skills required; proficiency in Microsoft Office applications (Word, Advanced Excel – including macros, PowerPoint); knowledge of MS Project, MS Access and Visio a plus
Strong knowledge/background on internal control principles, operational risk management, audit, compliance, or operations preferred
> 10 years relevant experience managing key strategic programs
Client Fraud Prevention experience required
Fraud certifications preferred

Fraud Prevention Manager, Healthcare and Benefits

CONDUENT

Our promise is built on innovation, expertise and the valued partnership of our people. It’s how we deliver on that promise that makes us different.THE CONDUENT DIFFERENCE

As the world’s largest business process services company, we’re improving the way businesses and governments interact with their citizens, patients, customers and employees. Our mission is to modernize the constituent experience by making every interaction digital, personalized and secure.Everything we do is in the service of the client. Everything we build grows out of their needs.INNOVATION THROUGH CO-CREATION

Fueled by an innovative mindset and an entrepreneurial culture, we constantly find new ways to create unique value for our clients. Every day we engage in relentless pursuit of greater solutions to improve the lives of citizens, patients and employees around the world.

Fraud Prevention Manager, Healthcare and Benefits

The Fraud Prevention Manager will lead cross-functional initiatives to proactively detect and prevent fraud from occurring; researches and documents current procedures and processes that impact fraud. The role will include researching, documenting and implementing best practices in the industry with regard to fraud prevention. The role will also coordinate with information security team on internal and external security initiatives as required. Coordinate security and fraud prevention assessments for both internal and external clients.

The candidate should be familiar with a variety of the field’s concepts, practices, and procedures and effectively leverage extensive experience and judgment to plan and accomplish goals. The role will be responsible for a wide variety of tasks related to security and fraud. In addition, the role will coordinate with many different teams across our organization as required including call center, account management, sales, security and technology. The preferred candidate will possess the ability to work independently and effectively manage security and fraud prevention related initiatives.

Responsibilities

Review current fraud prevention processes to identify process and system improvements
Work with business, technology and call center teams to implement best practices
Coordinate security assessments conducted by 3rd party / external clients
Document current and future state process flows relating to fraud
Coordinate with key vendors to verify required certifications are on file and up to date (SOC1, SOC2, etc)
Act as Security / Fraud SME supporting client inquiries
Escalate issues / risks to senior management as required
Monitor fraud and provide summary level reporting
Evaluate fraud management tools
Promote our security and fraud management features (internal management and external clients)
Provide assistance for proposals, marketing documents, RFI and RFPs on security and fraud related matters

Skills

Excellent oral / written communication
Process flow documentation (Visio, Power Point, etc)

Requirements

5 plus years of experience in the field or a related field
Bachelor’s degree preferred
Experience in supporting SOC 1, 2 audits preferred

Fraud Detection Analyst

M&T Bank

Monitors account activity in near real-time environment to take action to minimize Bank fraud losses.

Primary Responsibilities:

Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research in various internal and external systems to identify potentially fraudulent transactions.
Place appropriate holds on accounts identified as having potentially fraudulent issues, document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues.
Contact customers by phone, mail and email to verify transactions and resolve fraud-related account issues.
Serve as Fraud Subject Matter Expert and communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional level to resolve potential fraud-related issues and provide information.
Ensure activities comply with applicable laws and regulations impacting card fraud detection activities to protect Company and customer interests.
Communicate with customers, merchants and Visa personnel to authenticate customers and provide verbal authorizations or respond to fraud in progress.
Remain current on counterfeit and other fraud trends impacting the Bank’s portfolios. Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact.
Acquire and maintain ability to rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities.
Use specified software applications to manage and share information within the department as appropriate.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Education and Experience Required:

Associate’s degree,

OR in lieu of a degree,

A combined minimum of 2 years’ higher education or related work experience

Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages

Experience with the Windows operating system

Experience communicating effectively with all levels of personnel

Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously

Displayed ability to work with minimal supervision

Ability to work holidays and be flexible in terms of work scheduling

Education and Experience Preferred:

Experience or coursework in a financial crime or law enforcement related field

Customer service experience in a specialist or supervisory role

Experience working in a team environment, with proven track record of successful interactions

Proven analytical skills

Fraud Analyst

PAE, Inc. (Pacific Architects and Engineers)

Assists in obtaining documents and other information related to investigations and cases.
Performs research to locate potential witnesses. Conducts in-house, telephone and database research; manages case files.
Assists in the preparation of interim and final reports and recommendations.
Is expected to work independently on tasks without the need for continuous input from Securities Exchange Commission (SEC) staff.

Preferred Qualifications:

Must be able to obtain a government security clearance.
Must have two years of experience in performing investigative research and document analysis to include on-line database research (i.e., CLEAR, LEXIS/NEXIS, and Westlaw), asset searches, internet communications, and telephone research.
Undergraduate degree is preferred.
Must have working knowledge of various public repositories of information.
Familiarity with investigative tools, public and private records databases and fraud investigations helpful.
Excellent oral and written communication skills are required.
Must be able to work effectively in an fast paced environment.

Managing Director, Fraud Prevention Executive, Commercial Banking Group

JP Morgan Chase

The candidate must partner with business, technology, cross LOB’s and other FI’s to propose and implement new solutions and controls in payment and service processing to mitigate client fraud.

Payables / Cyber security / Fraud Prevention expertise is essential.

Responsibilities:

Set the strategy, direction and tone for a robust, executable Client Fraud Prevention program
Recommend and build a Fraud Prevention Team, utilizing existing resources in Service, and Control Management, and evaluating supplemental talent required to meet overall accountabilities.
Handle strategic partnering and be able to influence key stakeholders within the bank and with our clients
Identify and execute initiatives to address client fraud risks (existing as well as new schemes and threats as they emerge)
Identify best practices for fraud prevention – understand what other JPMC LOB’s and external organizations are doing to address client fraud risk and implement for the CB where appropriate
Work closely with clients, CSP’s and Bankers to understand risks and opportunities to address fraud risk
Evaluate the existing Client Fraud Prevention program and suggest improvements and new ideas to reduce client fraud and execute to delivery
Respond to fraud trends as they are identified/evolve to ensure clients, client facing teams and management are aware and appropriate actions are taken and root causes are identified and addressed
Manage forum with service, product, legal and other partners to provide channel for identification/escalation and discussion of emerging issues and trends
Establish partnerships with x-LOB (CCB and CIB) fraud related product and process owners, e.g., fraud claiming processing, transaction screening, disbursement products, to ensure CB requirements are met
Partner with CB Technology and Communications to present to clients / potential clients on Client Fraud Protection processes / products
Work with product owners to identify opportunities for product enhancements to fight fraud
Present to CB Senior management and ad hoc forums on loss and risk exposure trends, and opportunities to address/improve bank response
Review / Assess all client facing communications including marketing materials, awareness emails/brochures, job aids and procedures, online alerts and training to ensure content is reflective current fraud trends and bank recommendations/best practices and allow relationship and cost center owners to identify and remediate fraud risk in their portfolios/clients
Create, publish and/or ensure client level reporting on fraud losses, fraud product usage, fraud risk exposure
Partner with Business SME’s to drive and educate on the Client Fraud Agenda / Program
Reconcile and evaluate Client Fraud events to ensure that the response / process was appropriate and in line with procedures
Create and provide fraud training as needed including influencing and working through partnership on-site with clients to deliver fraud education, awareness and training
Maintain Fraud program intranet site and content
Serve as voice of CB in firmwide forum on client fraud issues and trends
Oversight and central coordination / escalation point for Client Fraud within CB;
Highly regarded executive with extensive background in cyber security and fraud prevention in financial services. Expert in fraud trends, cross industry prevention forums, and ability to spot and prevent potential new schemes.

Self-motivated and confident decision-maker with demonstrated leadership skills, with the ability to challenge and influence change where necessary
Very high level of professionalism and sense of urgency
Financial Services experience with an emphasis on payments/deposit products and platforms, fraud prevention platforms, risk, control, and regulatory; Deep knowledge of Cyber security is preferred. Commercial Banking line of business experience is desired.
This position will interact with all levels of management and bank employees as well as clients. Candidate must be an effective communicator possessing both excellent written and verbal communication skills.
Excellent organizational, project management, time management and multi-tasking skills – ability to remain flexible and productive through shifting priorities and deadlines
Strong analytical and creative thinking skills, and attention to detail
Demonstrated ability to manage expectations, achieve deadlines and deliver quality results and meet tight deadlines within a team environment
Proven ability to build strong partnerships with key stakeholders, and collaborate with business and functional experts to provide guidance and to recognize risks, control gaps and design enhancements
Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues
Support a teamwork/team spirit environment and present a professional attitude/image within department and in all company interactions
Strong computer skills required; proficiency in Microsoft Office applications (Word, Advanced Excel – including macros, PowerPoint); knowledge of MS Project, MS Access and Visio a plus
Strong knowledge/background on internal control principles, operational risk management, audit, compliance, or operations preferred
> 10 years relevant experience managing key strategic programs
Client Fraud Prevention experience required
Fraud certifications preferred

Fraud Prevention Manager, Healthcare and Benefits

CONDUENT

Our promise is built on innovation, expertise and the valued partnership of our people. It’s how we deliver on that promise that makes us different.THE CONDUENT DIFFERENCE

Fraud Prevention Manager, Healthcare and Benefits

Responsibilities

Review current fraud prevention processes to identify process and system improvements
Work with business, technology and call center teams to implement best practices
Coordinate security assessments conducted by 3rd party / external clients
Document current and future state process flows relating to fraud
Coordinate with key vendors to verify required certifications are on file and up to date (SOC1, SOC2, etc)
Act as Security / Fraud SME supporting client inquiries
Escalate issues / risks to senior management as required
Monitor fraud and provide summary level reporting
Evaluate fraud management tools
Promote our security and fraud management features (internal management and external clients)
Provide assistance for proposals, marketing documents, RFI and RFPs on security and fraud related matters

Skills

Excellent oral / written communication
Process flow documentation (Visio, Power Point, etc)

Requirements

5 plus years of experience in the field or a related field
Bachelor’s degree preferred
Experience in supporting SOC 1, 2 audits preferred

Fraud Detection Analyst

M&T Bank

Monitors account activity in near real-time environment to take action to minimize Bank fraud losses.

Primary Responsibilities:

Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research in various internal and external systems to identify potentially fraudulent transactions.
Place appropriate holds on accounts identified as having potentially fraudulent issues, document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues.
Contact customers by phone, mail and email to verify transactions and resolve fraud-related account issues.
Serve as Fraud Subject Matter Expert and communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional level to resolve potential fraud-related issues and provide information.
Ensure activities comply with applicable laws and regulations impacting card fraud detection activities to protect Company and customer interests.
Communicate with customers, merchants and Visa personnel to authenticate customers and provide verbal authorizations or respond to fraud in progress.
Remain current on counterfeit and other fraud trends impacting the Bank’s portfolios. Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact.
Acquire and maintain ability to rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities.
Use specified software applications to manage and share information within the department as appropriate.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Education and Experience Required:

Associate’s degree,

OR in lieu of a degree,

A combined minimum of 2 years’ higher education or related work experience

Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages

Experience with the Windows operating system

Experience communicating effectively with all levels of personnel

Experience making decisions quickly and accurately as well as handling multiple tasks simultaneously

Displayed ability to work with minimal supervision

Ability to work holidays and be flexible in terms of work scheduling

Education and Experience Preferred:

Experience or coursework in a financial crime or law enforcement related field

Customer service experience in a specialist or supervisory role

Experience working in a team environment, with proven track record of successful interactions

Proven analytical skills

Fraud Analyst

PAE, Inc. (Pacific Architects and Engineers)

Assists in obtaining documents and other information related to investigations and cases.
Performs research to locate potential witnesses. Conducts in-house, telephone and database research; manages case files.
Assists in the preparation of interim and final reports and recommendations.
Is expected to work independently on tasks without the need for continuous input from Securities Exchange Commission (SEC) staff.

Preferred Qualifications:

Must be able to obtain a government security clearance.
Must have two years of experience in performing investigative research and document analysis to include on-line database research (i.e., CLEAR, LEXIS/NEXIS, and Westlaw), asset searches, internet communications, and telephone research.
Undergraduate degree is preferred.
Must have working knowledge of various public repositories of information.
Familiarity with investigative tools, public and private records databases and fraud investigations helpful.
Excellent oral and written communication skills are required.
Must be able to work effectively in an fast paced environment.