PRIVATIZED HOUSING RESIDENT ADVOCATE

The primary purpose of this position is to serve as the Privatized Military Housing Resident Advocate for the Installation Vice Wing Commander (CV). Incumbent is the liaison between privatized housing residents, military housing office, privatized housing project owner, and Installation Commander for issues pertaining to privatized housing residents rights and advocacy.

Responsibilities

Actively advocates for military members and their families residing in Privatized Housing who are seeking solutions to complex housing-related issues, concerns and unresolved needs.
Tracks and analyzes complex resident concerns to identify recurring issues and trends, to increase the efficiency and effectiveness of the resident advocacy program.
Evaluates the impact to the Installation Commanders goals and future plans regarding the privatized housing program.
Represents the Installation Wing Commander across a variety of installation and functional area organizations to include the Resident Council.

Travel Required

Occasional travel – Work occasionally requires travel away from the normal duty station on military or commercial aircraft as well as travel in the local area by motor vehicle.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-11, or equivalent in other pay systems. Examples of specialized experience includes knowledge of effective privatized housing principles, techniques, and tools required to review, evaluate and make recommendations on independently resolving complex housing issues; knowledge of qualitative and quantitative skills for resolving issues or concerns identified by housing residents and their dependents regarding their leased privatized family housing; knowledge of pertinent privatized housing laws, regulations, policies and precedents that affect the advocacy program; knowledge to plan, schedule, conduct and facilitate projects and studies to evaluate and recommend ways to improve the productivity of work operations associated with privatized housing.FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-11 level is required to meet the time-in-grade requirements for the GS-12 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:1. Knowledge of effective privatized housing principles, techniques and tools required to review, evaluate and make recommendations for resolving complex housing issues to include knowledge of how facility maintenance is coordinated, what constitutes a true facility maintenance emergency and timelines required for particular issues to be resolved.2. Knowledge to apply qualitative and quantitative skills in resolution of issues and concerns identified by housing resident members and their dependents who lease privatized family housing.3. Knowledge of command organizational structure and its supporting elements and programs, missions, policies, goals and philosophies to include knowledge of process to assess tenant complaints regarding maintenance response times and adequate completion of maintenance requests that meet the installation goals.4. Knowledge of process improvement techniques such as benchmarking, metric/statistical analysis and data analysis to project future trends. Skill to develop innovative and feasible solutions to complex issues in which the boundaries are broad and difficult to determine in advance.5. Skill in applying analytical and evaluative methods and techniques to a broad range of functional areas related to privatized housing. Ability to accommodate and resolve diverse and often conflicting opinions to make responsive decisions and select a course of action in a fast paced environment.6. Ability to communicate effectively, both orally and in writing. Ability to conduct briefings and workshops; ability to create effective marketing materials and to present information to senior leadership.

Intake & Investigation Advocate

VETERAN ADVOCACY PROJECT

Veteran Advocacy Project (VAP) seeks a candidate who is passionate about veterans and social justice to join our team as an advocate.

VAP provides free legal services to low-income veterans and their families, with a focus on those living with Post Traumatic Stress, Traumatic Brain Injury, and substance use issues. We are partnered with VA hospitals, health clinics, and local veterans’ groups to reach veterans where they are. While our attorneys tackle the legal challenges, our advocates ensure that our clients are connected to appropriate social services. VAP enables veterans to achieve the stability needed to regain their health & rebuild their lives.

As a new organization (we spun off from the Urban Justice Center a year ago), we are small but growing: we have launched a criminal practice, providing mitigation expertise on capital cases around the country, and we are expanding our justice-involved services, addressing problems that arise at the intersection of civil, criminal, and veterans law issues. Our homelessness prevention partnerships with social services agencies and our medical-legal partnerships are instrumental in our veterans law work, representing veterans on VA claims and discharge upgrade applications. The common thread throughout our advocacy is that we fight for individuals who are living with mental health challenges. Our services provide access to health care and benefits, prevent incarceration and reduce recidivism, keep veterans and their families in their homes, and empower

veterans by removing barriers to success.

The primary role for this position is to conduct intake, follow up with and connect clients to services, and be at the center of the organization’s workflow. In addition to intake and referrals, this position will involve investigation and development of cases. Advocacy will range from assisting a client in an administrative matter to working with attorneys developing case theory for upgrade applications.

The ideal candidate is a self-starter, enjoys independence, and is able to manage their time efficiently. Both intake and investigation require meticulous attention to detail; the ability to organize and analyze information; and clear communication skills. In addition, sensitivity is crucial in working with clients living with mental health conditions and the effects of trauma. As the first point of contact for the organization, the intake advocate often speaks with veterans who are in crisis. Training will be provided, but experience with trauma-informed practices is a plus.

Candidates must be able to commit to at least one full year in the position. Individuals with military service, prior experience working with veterans, those who are differently abled, women, and minorities are strongly encouraged to apply. No J.D. applicants please.

Responsibilities:

Answer and manage our intake phone number and contact-email inbox;
Conduct intensive intake and follow-up interviews;
Provide thorough referrals to connect clients with other services;
Request and Review OMPFs, military & civilian medical records, and other documents;
Submit FOIA requests; conduct further investigation as necessary to make merit determinations;
Identify and interview witnesses; draft affidavits;
Research legal issues, ranging from DOD regulations to housing court procedures;
Draft chronologies and case summaries; produce clear and concise writing;
When public health conditions allow, conduct outreach at shelters, partner organizations, and VA facilities across NYC; assist VAP with organizing events;
Perform administrative tasks, including: entering all client info into our database, copying, & faxing, etc.

Qualifications:

Bachelor’s degree;
Excellent analytical and critical thinking skills; organizational and time-management skills;
Exceptional communication skills, including the ability to maintain confidentiality and to work with people living with mental illness, substance use disorders, and traumatic brain injury;
Ability to work independently with strong motivation, to manage a high client load, to meet deadlines, and to be flexible in a team environment;
Demonstrated commitment to social justice and veterans’ issues.

User Support Advocate

Kiddom

Kiddom enables teachers and learners to unlock their full potential. Education technology is increasingly fragmented across various applications, undermining utility and causing cognitive overload, frustration, and ultimately, rejection. Kiddom is building a unified collaborative learning platform for educators to integrate content, curriculum, and analytics in one place.

Kiddom’s User Support Advocate is the Kiddom team’s direct line of help to any customer using Kiddom. The right candidate is an avid learner of the Kiddom platform, an unwavering advocate for Teachers and Students, and a highly collaborative teammate. As the direct line of support you will be responsible for helping thousands of teachers and students maximize their experience using Kiddom. In this role, you will work directly with teachers, schools leaders, and internal teams to ensure any technical issues are solved, and be responsible for removing any barriers to using Kiddom. A byproduct of your work is improving education. The societal impact from this work has an unbounded positive impact. You will report directly to the Chief Academic Officer.

The individual selected for this role will know the Kiddom platform, inside and out and have a passion for helping users, education, and have the ability to empathize with teachers, the ability to become a product expert, and a commitment to Kiddom’s mission and vision. Before applying, make a free account to be well prepared for the interview.

You will…

Assist and support the users by responding to customer inquiries, primarily via Intercom, email or online chat
Have the ability to communicate with a diverse group of users — schools are not a monolith, there is a wide range of people with diverse backgrounds using our product.
Build out a knowledge base and other helpful assets to enable users to solve problems they encounter using the product without dependency on in-person interactions
Partner with Customer Success, Product and Engineering to lobby for bug fixes and feature requests.
Use data to drive a quantitative decision-making approach to solving company objectives
Responsibilities will evolve and scale with your ability to contribute to the team

What we’re looking for:

BA or BS degree or higher
At least 3- 5 years relevant experience in Support, project management, account management, implementation/product specialist, or customer success role at a technology company
Experience with set-up, configuration, or administration of a SAAS software product
Education field experience, and/or experience in a Support role at an ed-tech company
Strong empathy for educators
Passion for improving education equitably